Our Transcription-to-English Translation Service is an advanced solution designed to transform transcriptions of interactions, even those containing specialized terminology and industry jargon, into coherent and precise English translations. Utilizing state-of-the-art natural language processing and machine translation technologies, we ensure the highest quality translations.

This service provides two key features when monitoring a non-English interaction.

By utilizing the translation feature, you will be able to translate the entire transcription into English. Simply click the 'translation' button located on the left side of the transcription, and then wait to receive your translation!
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We offer the capability to tag trackers within the translated version of the interactions. This enables the responsible monitoring personnel to manually apply tags to interactions conducted in a language they are not proficient in.

For tagging in translation, simply translate the interaction, highlight the desired part of the sentence you wish to tag, and then select a tracker (similar to how you tag an untranslated interaction).

Our service is specifically engineered to handle specialized terminology and industry jargon. By integrating domain-specific glossaries, we accurately translate technical language into English while maintaining context and meaning.

TBD

We support a wide range of languages. Some of the commonly supported languages include but are not limited to Spanish, French, German, Chinese, Japanese, Russian, Arabic, and many more.

If the translation button is enabled for the interaction, then the language is supported by the service.

The turnaround time depends on the interactions length. Short interactions can be translated within a few seconds, while longer interactions of about 1 hour can be translated in several minutes. The translation process is executed asynchronously to allow you to continue using the system while your interactions are being translated. A notification will be sent once the translation is ready. We balance speed and precision to provide optimal results. We also employ a caching mechanism to accelerate the translation process for interactions that have been previously translated

Our translation accuracy is a key focus. With advanced machine translation models, contextual understanding, and integration of industry-specific knowledge, we achieve accurate translations even for complex technical content. While some nuances may remain, we continually enhance our models for precision.

Yes, we provide you with the capability to tag trackers in the translated version of the interaction. Additionally, utilizing our AI models, we will display the tags in the original language version of the interaction.

Meanwhile, this feature is not currently supported.
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It's important for us to maintain the translation as accurate as possible. Whenever we attempt to translate a phrase that cannot be rendered coherently in English, we would rather convey that accurately instead of providing an unhelpful translation.

In most cases, extending the tag by 1-2 words would resolve the issue, as sometimes our AI models require more context.

If a translation job fails, please attempt to translate the interaction again. If that doesn't resolve the issue, please contact our support team, and we will promptly assist you!