Introduction
Our transcription service specializes in transcribing interactions that contain complex industry jargon. We excel in accurately transcribing conversations contains technical terms, specific vocabulary, and industry-specific language.
Our service employs cutting-edge speaker diarization technology to distinguish between speakers – whether they are agents or clients – with remarkable accuracy. This feature provides a clear overview of who said what, facilitating efficient review and analysis.
In addition, our service incorporates a language detection capability, accurately identifying and transcribing conversations in diverse languages. This advanced capability ensures seamless transcription for multilingual audio content.
Instructions
To view the transcription, simply hover over the floating button and click the 'Open Transcription' option.
FAQs
How do you ensure accurate transcription of industry jargon?
Our advanced transcription technology is trained to recognize and accurately transcribe industry-specific terms, ensuring high precision.
What is "diarization," and how does it benefit us?
Diarization is the process of labeling different speakers in a conversation. Our service employs speaker diarization technology to distinguish between speakers – whether they are agents or clients.
How does your speaker identification technology work?
Our speaker identification technology employs context analysis to differentiate between speakers. This technology is continually refined through machine learning, allowing it to adapt and improve over time.
Can you handle accents and background noise?
Yes, our transcriptionists and technology are trained to handle a wide range of accents and minimize the impact of background noise. This ensures that the transcribed content remains as clear and accurate as possible.
Troubleshooting
What should I do if I am not familiar with the language in the transcription?
In such cases you can always click the “Translation” option located under the floating button.
What should I do if some of the transcription blobs are mixed with two speakers?
This issue typically arises when Sedric is provided with a low-quality audio file. To prevent such occurrences, please ensure that you provide the highest quality audio possible, including the highest sample rate and stereo format if feasible.
What should if the entire conversation appears in a single blob?
This issue typically arises when Sedric is provided with a low-quality audio file and for conversations that are mono rather than stereo. To prevent such occurrences, please ensure that you provide the highest quality audio possible, including the highest sample rate and stereo format if feasible.
What should I do if Sedric detected the wrong language?
If the wrong language is detected in a particular interaction, you can move this interaction to the right unit it belongs to, and we will re-process the interaction with the correct language. We use these feedbacks to improve the quality of our lang detection models.
What should I do if the diarization is wrong and the speakers are switched?
To correct this, kindly press the 'Switch Between Speakers' button. We utilize this data to enhance our models and prevent such occurrences in the future
To ensure resilience against such cases, you can supply Sedric with stereo files. In many instances, this eliminates the issue of speaker identification.
What if I find errors or discrepancies in the transcriptions?
We strive for accuracy, but errors can occasionally occur in AI systems, usually to poor audio file. We continuously work on improving the transcription models however they will not reach 100% accuracy.