What is it? The secure archive is your central repository containing all interactions from your operations.

Key Features: Easily search and filter relevant interactions to quickly find what you're looking for.

How-To: Learn more about utilizing the secure archive in this article our go through to tour.

What is it? Get a detailed look at each interaction with the monitoring view.

Key Features: Dive deep into key moments, analyze transcriptions, and review the automated evaluation forms.

How-To: Get a grip on how to make the most out of the monitoring view go through this article our go through to tour.

What is it? The tasks board is your main dashboard for task management on Sedric.

Key Features: Here, tasks can take various forms like assignments for interaction reviews, coaching materials to study, agent disputes, and much more.

How-To: Understand the functionalities and operations of the tasks board with this article our go through to tour.

What is it? Stay in the know with dashboards and reports, providing a bird's-eye view of your operations.

Key Features: Get access to overall statistics and dive deeper with agent and unit-specific breakdowns.

How-To: Uncover how to best utilize dashboards and reports with this article our go through to tour.